From: Jim&Terri
Sent: Saturday, March 28, 2009 9:45 PM
To: Greg Hughes
Subject: Re: Cleaning appointment
Greg,

Once again, another outstanding job.  Although a luxury for us, this has been well worth it with the newborn and juggling our other family commitments.  We will likely be calling on your services again soon.  If you attach an invoice, we will get the payment to you asap.

Thanks, Jim
 

� Service at your home at a prearranged time of the day on certain days of the week. The owner or his personal assistant will personally inspect each property prior to and after each cleaning - every time.
 

� A guaranteed timeline to render your home spic and span.
 

� Careful treatment of your belongings. Anything that you don't want cleaned will not be cleaned if determined from the outset.
 

� We can clean around you, however when we enter the room you should leave the room and make yourself scarce for the duration.
 

�  Bathrooms:  Providing there is nothing inhumane in your bathroom, our cleaning services have the tools and the experience to make your bathroom shine, e.g.:

• Toilets
• Sinks
• Shower/bath
• Mirrors
• Floors
  
   

�  Kitchens:

• Sink
• Cupboards
• Major appliances, e.g., Fridge, stove, microwave, etc..
• Countertops along with any other fixtures however we will not clean inside these fixtures, i.e. throwing out your old food and cleaning the inside of your oven is your responsibility. We may offer to do these tasks but for an extra fee.
• Floors
   

� Dusting: This could be one of the best features of our cleaning service. Here is a distinct difference between clean and tidy and that difference is often the thin layer of dust covering your home. Having your home thoroughly dusted will let you really know the difference between clean and tidy.
 

� Basement: Often cleaning services will not go into the basement unless specifically stated in the Contract. This means that if you have rooms in the basement that are used, you need to let us know what is expected to do that task. There might be an extra fee reflected on the Contract.
 

�  All Rooms: (e.g., living room, dinning): Dust, pick up/straiten, vacuum/sweep.
 

�  Supplies: We will supply all "green" cleaning supplies including mops, rags, vacuum cleaner, etc.  However, there might be times when we need to use regular bleach or ammonia; moreover if you have allergies, you should make sure that you provide cleaning supplies that will not cause an allergic reaction.

The following is a rough guideline as to what you can expect for an economy cleaning service. Some companies may charge more, but few will be able to charge less. Unless they are doing something sneaky and you don't want that anyway.

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